*****PLEASE NOTE: WE ARE CURRENTLY RUNNING ON A 10 BUSINESS DAY PRODUCTION TIME!! We try our best to get items out before that, but can not guarantee. Thank you!!*****
All orders are shipped with tracking confirmation. After we ship your item, we cannot be held responsible for lost, misdirected or delayed shipments. Please consider upgraded shipping options if you need your item by a certain date. Contact us for details. If a holiday falls during your estimated shipping time frame, your item may be delayed a day or two. We do have families and would like to spend holidays with them. But we work hard to ensure that orders are completed by the ship date on your receipt.
Please ensure that your shipping address is correct. We ship directly to the address provided on your order. If you order more than one item and need them shipped to different locations, you MUST make a separate order for each location. If you notice an error in the provided address, please contact us as soon as possible so we can get it fixed prior to shipment. we are not responsible for incorrectly delivered mail due to an incorrect address. We will resend the package once it has been returned to us and postage to the correct address has been paid.
Please notice the SHIPPING DATE on your receipt. This is the date we go by as a shipping date. Items are made as orders are received and paid for. This includes all local orders also.
International Buyers: If you live in a country that charges a customs fee, you, the buyer, are responsible for that payment.
RETURN & EXCHANGE POLICY
We are not able offer a refund on personalized items once item has been made.
Cancellations: Non-personalized items can be refunded in full within 48 Hours of the order being placed unless the product has already been made. We do not accept cancellations once item has been made & shipped.
If your items arrive damaged, you must contact us within 48 Hours of receiving the item to resolve the issue. Pictures of the item AND the packaging must be included. We will work with you to resolve the issue.